Air Transat Jobs – Air Transat Senior Technical Advisor Careers Opportunity

Be part of the journey!

Come aboard a committed and human company that needs you!

Why should you join our team? We offer the pride of working for a local company with an international reach, with professionals who are passionate about travel! You will evolve in a stimulating telecommuting environment where team cohesion is paramount. And of course, you will take advantage of our travel benefits to discover our destinations on board the best leisure airline in North America!

– 5 floating vacations;

– Group insurance;

– Flexible telecommuting up to 100%;

– Upon hiring, 2 airline tickets to Transat destinations and unlimited standby tickets;

– A dynamic team and a wide variety of tasks and responsibilities;

– The opportunity to grow in a world renowned company.

The incumbent is responsible for assisting users in the use of work tools (computer, software). He/she ensures the efficient operation of office equipment, and maintains and troubleshoots computers and peripherals according to established standards. He/she analyzes user requests, ensures they are processed quickly, provides solutions and resolves software and hardware problems. He/she also acts as a technical reference. This work can be performed on-site or online, depending on the assignment.

The incumbent reports to the head of the I.S. user department. There are no positions reporting to the incumbent, but he or she acts as a reference person for the team on the same site as the incumbent.

• Enter queries, diagnose and resolve problems or transfer them to the appropriate support group if necessary, in order to meet reasonable or established response times.
• Proactively follow up queries and ensure appropriate communication with users. This applies to his own queries, as well as those of people referring to him.
• Plan and prioritize tasks on a daily basis.
• Install, configure, maintain and move computers and peripherals according to established standards.
• Advise users on software and hardware operating methods and upgrade versions.
• Create and manage user accounts using appropriate tools.
• Document the problem-solving process for each intervention in order to respond more adequately and effectively to future calls.
• Place service calls for faulty printers, computers and peripherals with suppliers.
• Update internal software and applications on client workstations and participate in production releases according to established standards.
• Work closely with other department resources.
• Suggest recommendations to improve IT products and reduce user problems.
• Document procedures for the use of user applications.
• Manage IT asset inventories.
• Keep abreast of developments in his field and constantly upgrade his technical skills.
• Provide technical consulting services to other team members.

• DEC or relevant IT training.
• Minimum of 5 years’ experience in IT support, installing and configuring equipment and software.
• Bilingualism essential for the Montreal region (oral and written).
• Excellent knowledge of Microsoft environments.
• Excellent customer service skills.
• Highly developed sense of organization and responsibility.
• Ability to work under pressure.
• Excellent initiative, autonomy, analytical skills and judgment.
• Team spirit and ability to share information.
• Willing to work on a 7/24 support basis.

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Employment Equity

At Transat, we foster an environment where inclusiveness, respect and equity reign. We endeavour to build a workforce that reflects the diversity of our customers as well as the communities to which we travel. We encourage women, members of visible minorities, ethnic minorities, aboriginal peoples as well as people with disabilities to submit their candidacy. Transat will accommodate people with disabilities throughout the recruitment and selection process. If you require an accommodation, please contact us in order to work together in meeting adequately your needs. To facilitate the reading of this document, the masculine form has been retained.