Qatar Airways Ramp Shift Manager Jobs – Qatar Airways Careers Opportunity

• Support, monitor and control ground handling service delivery to maintain high operational standards in line with Company polices, respective Customer Airline Standard Ground Handling Agreement and Service level Agreements (SLA).

• Responsible for the investigation and reporting of any critical accidents, incidents, operational constraints during the shift, supporting Managers within airside operations, in the resolution of service deficiencies in timely manner.
• Oversight of airside operational activities, and respond effectively to situation in real time environment which could cause service deficiency and negative impact on company brand and reputation.
• Participate in management and or operational meetings to ensure that issues of operations, safety and security are promptly addressed, resolved and amendments made to internal service level agreements.
• Build and maintain strong working relationships with internal and external stakeholders for process efficiencies.
• Ensure that Company’s and individual carrier’s standards are followed and maintained at agreed service level of quality and compliance.

Qualifications

• An ideal candidate will have a minimum of Bachelor’s Degree and 7 years of job-related experience
• Work experience in ground handling operations
• Experience of leading, managing, inspiring and engaging a large multi-cultural workforce.
• Fluent in spoken and written English.
• Demonstrate the highest standards of integrity, equality and respect.
• Ability to effectively communicate with clear, concise and consistent messages.
• Managerial skills – Ability to delegate work, set clear direction and manage workflow. Strong mentoring and coaching skills. Ability to train and develop subordinate’s skills. Ability to foster teamwork among team members